Anonymous
map-marker Ashburn, Virginia

I was passed on from different departments regarding changes to my trip after paying extra for protection policy. I spoke with supervisor with Expedia who indicated I needed to reach out to my insuran

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Wrong information and misleading information on cancellation policy. Spoke sup visors who passed me around and each one gave different information. Once supervisor told me I needed to reach out to the insurance protection company to switch the airlines, then I was told by the insurance company that changes has to be made through Expedia. I was passed around with no help, they are a ripped off, not ever again. Was told by everyone PRICE LINE IS BETTER!!! Will be contacting the BBB.
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User's recommendation: GO TO PRICE LINE

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Denver, Colorado

Cruise canceled

Expedia CruiseShipCenters - Cruise canceled

After spending 3 hours on the phone with Expedia this morning (After receiving cancellation emails on Christmas Day - felt sick to my stomach for the rest of the day and couldnt sleep last night waiting for the Expedia office to open!!!) After I spoke with about 5 other people who could not locate my cruise - I have been in contact with Celebrity to try to figure out why I never received the emails that told me my balance was due and why I could not find any information on how to look up and pay for my cruise. Cruise was not available on my Expedia account, only past cruise and vacations.

Expedia told me emails were sent from Celebrity. After being in contact with Celebrity, all of the invoices were sent to Expedia, none of the emails that had my balance due on them came from Celebrity. The company to blame for my not receiving my invoices is Expedia. The reason I lost my Black Friday excursion prices is because of Expedia.

The reason I am now having to pay a higher cruise price to rebook is because of Expedia. The reason I lost my deposit as a penalty is because of Expedia.

Price difference is $1063.84 plus increased excursions. Jody from Expedia Cruises did not do their job and I am being penalized.

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Charles J Fwt

Want to upgrade

Just wanted to upgrade my cabin thats all. And add an excursion to my trip. Nothing really major and Im not angry
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Preferred solution: Just a bigger cabin I’ll pay the extra

Anonymous
map-marker Fayetteville, North Carolina

The company won't leave refund which one my hotel reservation

On the 27th of May after staying at the Comfort Inn in Fayetteville North Carolina I rebooked my room okay Disney I'll find out that it wasn't booked for the 27th and 28th of May it was booked for the 27th and 28th of June but the business the hotel decided that that since I couldn't pay them the the deposit of $100 they called the police to have me escorted out of this place before I couldn't even stay in the next day but but now Expedia tells me that the business refunds which I don't understand because I never stayed in the room first of all and it was it was accidentally booked for the 27th and 28th of June now if you can't give me my my money back the hotel says you got to contact the third party this is thie hotel Comfort inn o says that the company the hotel I said do not refund my money okay first of all this $107 and his room for on the 27th 28th of June was never used and I never stayed at the place because they called the police because I did not pay the security deposit I want my money back I don't understand why you guys give me the runaround

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User's recommendation: Beware of after you book The the hotel that you could have additional charges that you don't know about I will give you the runaround to try to get your money back

Mozelle W Uof

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Verified Buyer
|

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Verified Reviewer

Need help

Expedia CruiseShipCenters - Need help
Need to change ship book wrong one and my other 2 is on liberty trying to get this one change its the same date same time
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Preferred solution: Ship switched

User's recommendation: Better policy

Camilo L Gby

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Verified Reviewer

We are trying to conect because they cancel our cruise ship

We had a reservation for a cruise to the Mediterranean traveling from miami florida to Palma de Mallorca we get here and the cruise being cancel with no previous notification we are setting here in the port and is impossible to comunícate no human and when you tried to contact someone they dont speak English we are in a foreign country triying to Get in contact with someone and dont help 786 564 **** itemerary #
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Loss:
$15
Cons:
  • Make reservations and never let u know what really happen plan th

Preferred solution: Full refund

User's recommendation: This is the worst travel agency I make sure I posted in all social media and advertising places I could

Dennis H Skj

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Verified Reviewer

Selling of Information

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You have made it impossible to opt out of information selling or sharing. If someone tries to opt out, they get this message:

"We're sorry, but we are unable to opt you out across on all of the devices associate with your Expedia Cruises account at this time.

Please check your Do Not Sell opt-out status by logging into your Expedia Cruises account on your associated devices and clicking on the Do Not Sell My Personal Information link."

This makes no sense. If you log in and try to opt out on any of your devices or desktops, you get the same message. Additionally, you have made it impossible to reach anyone in your organization to report the issue.

I believe you have done this intentionally and such I'LL BE REPORTING IT TO THE JUSTICE DEPARTMENT FOR FOLLOW-UP.

Meanwhile, my phone, email and text are blowing up with garbage since I entered registration information to use your service. This is harm.

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Preferred solution: Stop selling my information and fix the website!

User's recommendation: Be wary of creating accounts with Expedia. Your info will be sold.

Anonymous
map-marker The Hague, South Holland

Payment

Dear, I was I little confused about the deposit I made for a cruise. So I have called Expedia. A agent was very helpfull with this. They also send me the mail about the deposit I have made Thank you very much. You all are very helpfull!
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User's recommendation: Very good service and helpfull

Teresa L Nev

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Verified Reviewer
| map-marker Deerfield Beach, Florida

Jumping fleas

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I left the hotel I couldn't fall a sleep because I felt like something is biting me my legs I scratched.my legs and body constantly I open a blanket and noticed jumping fleas many of them .I left the hotel room as soon as I noticed these creatures.I am furious sitting in the car waiting.. This is not acceptable .Full refund is not enough to compensate what happened to me
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Loss:
$200

Preferred solution: Full refund

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